Terms & Conditions

Effective Date: August 16, 2025 Last Updated: August 16, 2025 Company: Muditron Technologies Pvt. Ltd. (Operating Brand: Krishi Circle) Registered Office: [Registered Address] Contact: info@muditron.com | +91-9035993309 Grievance Officer: Anush Krishna (info@muditron.com) Data Protection Officer: [To be appointed] (dpo@muditron.com)

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1. Introduction and Acceptance

1.1 Agreement to Terms

By downloading, accessing, or using the Krishi Circle mobile application, website, or any related services (collectively, the "Services"), you enter into a legally binding agreement with Muditron Technologies Pvt. Ltd. ("Muditron", "we", "us", or "our"). If you do not agree to these Terms & Conditions, you must not use our Services.

1.2 Additional Agreements

These Terms incorporate by reference:

• Our Privacy Policy

• Community Guidelines

• Veterinary Services Agreement

• Marketplace Terms

• Any additional terms presented when using specific features

1.3 Language

These Terms are provided in English. While we may provide translations for convenience, the English version shall prevail in case of any discrepancy.

2. Service Description and Scope

2.1 Platform Overview

Krishi Circle is a comprehensive digital platform designed specifically for the Indian poultry farming community, providing:

• Social networking for farmers

• On-demand veterinary consultations

• Marketplace for agricultural products and services

• Educational content and resources

• Regional farming communities

• Disease alerts and farming updates

2.2 Service Categories

Our Services include but are not limited to:

• Community Platform: Share experiences, photos, videos, and farming knowledge

• Veterinary Services: Connect with certified poultry veterinarians

• Marketplace: Buy and sell poultry farming supplies, equipment, and livestock

• Educational Hub: Access farming guides, best practices, and expert content

• Alert System: Receive disease outbreak notifications and weather alerts

2.3 Service Availability

Services are available 24/7, subject to:

• Scheduled maintenance (with prior notice when possible)

• Emergency maintenance

• Force majeure events

• Regional restrictions or regulations

3. User Accounts and Categories

3.1 Eligibility Requirements

• Minimum Age: You must be at least 18 years old to create an account

• Parental Consent: Users aged 13-17 may use the Services only with verifiable parental/guardian consent

• Business Users: Agricultural businesses must provide valid business registration details

• Location: Services are currently available only within India

3.2 User Categories

#### 3.2.1 Farmers

• Individual poultry farmers

• Farm owners and operators

• Agricultural workers

• Livestock managers

#### 3.2.2 Veterinarians

• Must hold valid veterinary license (BVSc & AH or equivalent)

• Must provide license number and verification documents

• Subject to additional Veterinary Services Agreement

• Must maintain professional liability insurance

#### 3.2.3 Suppliers/Sellers

• Agricultural input suppliers

• Equipment manufacturers/dealers

• Feed and nutrition providers

• Must provide GST registration (if applicable)

#### 3.2.4 Educational Contributors

• Agricultural experts

• Research institutions

• Government agricultural officers

• Subject to content verification process

3.3 Account Registration

You agree to:

• Provide accurate, current, and complete information

• Maintain and update your information

• Provide valid mobile number for OTP verification

• Submit to identity verification when required

• Not create multiple accounts without permission

• Not share account credentials

3.4 Account Security

• You are responsible for all activities under your account

• Notify us immediately of unauthorized access

• We may suspend accounts showing suspicious activity

• Use strong passwords and enable two-factor authentication when available

3.5 Farm Verification

For certain features, we may require:

• Farm location verification

• Farm size and capacity details

• Livestock inventory information

• Business registration documents

• Bank account verification for marketplace transactions

4. Community Guidelines and Content Policy

4.1 Content Standards - Agriculture Focus

All user-generated content MUST be directly related to:

• Poultry farming and livestock management

• Agricultural practices and techniques

• Farm business and economics

• Veterinary health and disease management

• Agricultural markets and pricing

• Weather and seasonal farming information

• Government schemes and agricultural policies

4.2 Acceptable Content Types

• Farm Updates: Daily farming activities, achievements, challenges

• Educational Posts: Farming techniques, best practices, lessons learned

• Market Information: Price updates, demand-supply information

• Health Alerts: Disease outbreaks, preventive measures

• Product Reviews: Genuine reviews of farming products/services

• Success Stories: Farming achievements and case studies

• Queries: Questions seeking farming advice or solutions

4.3 Prohibited Content (Zero Tolerance)

#### 4.3.1 Illegal Content

• Pornographic or sexually explicit material (violation of IT Act Section 67)

• Child sexual abuse material (immediate law enforcement referral)

• Content promoting terrorism or extremism

• Sale of banned pesticides or restricted chemicals

• Counterfeit products or fraudulent schemes

#### 4.3.2 Harmful Content

• Animal cruelty or abuse

• Dangerous farming practices that could cause harm

• Misinformation about diseases or treatments

• Unverified medical advice or prescriptions

• Content promoting illegal wildlife trade

#### 4.3.3 Privacy Violations

• Sharing others' personal information without consent

• Farm location details without owner permission

• Financial information or transaction details

• Private consultation records or prescriptions

• Photographs of individuals without consent

#### 4.3.4 Commercial Abuse

• Spam or repetitive promotional content

• Pyramid schemes or MLM recruitment

• False advertising or misleading claims

• Price manipulation or market hoarding

• Unauthorized resale of prescription medicines

4.4 Content Moderation

• We use automated and manual moderation

• Content may be pre-screened or post-reviewed

• Reported content reviewed within 24-48 hours

• Appeals process available for removed content

• Repeat violations lead to progressive penalties

4.5 User Conduct Rules

Users must not:

• Impersonate others or misrepresent affiliations

• Harass, threaten, or intimidate other users

• Spread communal hatred or discrimination

• Manipulate engagement metrics

• Circumvent platform restrictions

• Use automated tools without permission

5. Veterinary Consultation Services

5.1 Service Scope

• Consultations are for poultry health issues only

• Available via video call, voice call, or chat

• Includes diagnosis, treatment advice, and prescriptions

• Follow-up consultations available

• Emergency consultation priority queue

5.2 Veterinarian Standards

All veterinarians must:

• Hold valid BVSc & AH degree or equivalent

• Maintain active state veterinary council registration

• Complete platform verification process

• Undergo periodic quality assessments

• Maintain minimum 4.0 rating (on 5.0 scale)

5.3 Consultation Process

Farmer requests consultation with symptoms description

Platform assigns available qualified veterinarian

Consultation conducted via chosen medium

Veterinarian provides diagnosis and treatment plan

Digital prescription issued (if required)

Follow-up scheduled (if necessary)

5.4 Medical Disclaimers

• Online consultations supplement but don't replace physical examination

• In severe cases, physical veterinary visit recommended

• Platform not liable for misdiagnosis or treatment outcomes

• Users must follow local regulations for medicine procurement

• Emergency cases should seek immediate local veterinary care

5.5 Prescription Handling

• Digital prescriptions valid as per state regulations

• Prescriptions include veterinarian registration number

• Controlled substances require additional verification

• Prescription history maintained for 3 years

• Users responsible for proper medicine administration

5.6 Epidemic/Outbreak Protocols

During disease outbreaks:

• Mandatory reporting to authorities

• Consultation prioritization for affected areas

• Free advisory for containment measures

• Coordination with government veterinary departments

• Temporary suspension of affected area marketplace

6. Marketplace Terms

6.1 Marketplace Overview

The marketplace facilitates transactions between:

• Farmers (buyers/sellers)

• Suppliers (sellers)

• Service providers

• Equipment dealers

6.2 Seller Requirements

Sellers must:

• Provide accurate product descriptions

• Maintain inventory accuracy

• Honor listed prices

• Ship within promised timeframes

• Provide GST invoices (where applicable)

• Respond to buyer queries within 24 hours

6.3 Product Standards

• All products must be agriculture-related

• Compliance with quality standards (ISI, BIS, etc.)

• Proper labeling and expiry dates

• Genuine products only (no counterfeits)

• Required licenses for restricted items

6.4 Prohibited Items

• Banned pesticides or chemicals

• Endangered species or wildlife products

• Prescription medicines without proper authorization

• Adulterated or expired products

• Stolen goods or contraband

6.5 Transaction Process

Buyer places order

Payment held in escrow (for protection)

Seller ships product

Buyer confirms receipt

Payment released to seller

Rating and review period

6.6 Dispute Resolution

• 7-day window for raising disputes

• Mediation by platform team

• Evidence-based resolution

• Refund/replacement options

• Escalation to grievance officer

7. Payments and Financial Terms

7.1 Payment Methods

We accept:

• UPI (GPay, PhonePe, Paytm, etc.)

• Debit/Credit cards

• Net banking

• Wallet payments

• EMI options (for eligible purchases)

7.2 Consultation Fees

• Fixed consultation fees displayed upfront

• Emergency consultation premium rates

• Package deals for multiple consultations

• Corporate/group farming discounts

• Government subsidy integration (where applicable)

7.3 Marketplace Transactions

• Secure payment gateway processing

• Escrow protection for buyer safety

• Platform commission: 5-10% (category-based)

• GST added as applicable

• Settlement to sellers: 24-48 hours post-delivery

7.4 Refund Policy

#### 7.4.1 Consultation Refunds

• Full refund if veterinarian unavailable

• 50% refund if consultation under 5 minutes

• No refund post-prescription issuance

• Technical issue refunds case-by-case

#### 7.4.2 Marketplace Refunds

• Product not as described: Full refund

• Damaged goods: Full refund + return shipping

• Delayed delivery: Partial refund (10-30%)

• Change of mind: As per seller's policy

7.5 Pricing and Fees

• All prices in Indian Rupees (INR)

• Prices inclusive of GST unless specified

• Platform reserves right to modify fees

• 30-day notice for fee changes

• Transparent fee breakdown in receipts

8. Data Protection and Privacy

8.1 Data Collection

We collect:

• Personal information (name, contact, location)

• Farm data (size, livestock count, production)

• Health records (consultation history, prescriptions)

• Transaction data (purchases, sales)

• Usage data (app activity, preferences)

8.2 Data Usage

Your data is used for:

• Service delivery and improvement

• Disease monitoring and alerts

• Market trend analysis

• Personalized recommendations

• Research and development (anonymized)

8.3 Data Sharing

We share data with:

• Veterinarians (for consultations)

• Sellers/buyers (for transactions)

• Government authorities (disease reporting)

• Payment processors (transaction data)

• Partners (with consent only)

8.4 Data Security

• 256-bit SSL encryption for transmission

• Encrypted storage for sensitive data

• Regular security audits

• GDPR-compliant practices

• ISO 27001 certification (in process)

8.5 User Rights

You have the right to:

• Access your data

• Correct inaccuracies

• Delete account and data

• Export data in standard formats

• Opt-out of marketing communications

8.6 Data Retention

• Active account data: Maintained during usage

• Consultation records: 3 years (legal requirement)

• Transaction data: 7 years (tax compliance)

• Deleted account data: Removed within 90 days

• Legal hold exceptions apply

9. Intellectual Property Rights

9.1 Platform Content

Muditron owns all rights to:

• Krishi Circle app and website

• Logos, trademarks, and branding

• Platform features and functionality

• Curated educational content

• Data analytics and insights

9.2 User Content License

By posting content, you grant us:

• Worldwide, non-exclusive, royalty-free license

• Right to use, modify, and distribute

• Permission to create derivative works

• Authority to sublicense to partners

• Rights survive account termination

9.3 User Content Ownership

• You retain ownership of your content

• Responsible for content accuracy

• Must have rights to share content

• Warrant content doesn't infringe others' rights

• Indemnify us against content claims

9.4 Educational Content

• Expert content may have additional terms

• Attribution required when specified

• Commercial use restrictions may apply

• Research data sharing agreements separate

• Government content per public domain rules

10. Platform Liability and Disclaimers

10.1 Service Disclaimer

Services provided "as is" without warranties:

• No guarantee of uptime or availability

• No warranty of consultation outcomes

• No guarantee of marketplace transaction success

• Information for guidance only

• Users assume risk of service use

10.2 Limitation of Liability

We are not liable for:

• Indirect or consequential damages

• Lost profits or business opportunities

• Livestock loss or farm damage

• Inaccurate veterinary advice

• Failed marketplace transactions

• Third-party actions or content

10.3 Maximum Liability

Our total liability limited to:

• Amount paid by you in last 12 months, or

• INR 10,000, whichever is lower

• Excludes cases of gross negligence or willful misconduct

10.4 Professional Services

• Veterinary advice is between you and veterinarian

• We are platform, not healthcare provider

• Veterinarians are independent professionals

• Their malpractice insurance covers their liability

10.5 Force Majeure

Not liable for failures due to:

• Natural disasters or acts of God

• Disease outbreaks or epidemics

• Government actions or regulations

• Internet or infrastructure failures

• Labor disputes or strikes

11. Indemnification

11.1 User Indemnification

You agree to indemnify and hold harmless Muditron, its officers, directors, employees, and agents from:

• Your violation of these Terms

• Your violation of any law or regulation

• Your infringement of others' rights

• Content you post or share

• Your use of veterinary advice

• Your marketplace transactions

11.2 Defense and Settlement

• We may assume exclusive defense of claims

• You must cooperate in defense

• No settlement without our consent

• We may seek reimbursement for costs

12. Dispute Resolution

12.1 Grievance Redressal

First Level:

• Email: support@muditron.com

• Response time: 48 hours

• Resolution attempt: 7 days

Second Level:

• Grievance Officer: grievance@muditron.com

• Response time: 24 hours

• Resolution attempt: 15 days

12.2 Mediation

• Mandatory mediation before litigation

• Mediation in Bangalore, Karnataka

• Costs shared equally

• Good faith participation required

12.3 Arbitration

If mediation fails:

• Binding arbitration under Arbitration and Conciliation Act, 2015

• Single arbitrator mutually appointed

• Venue: Bangalore, Karnataka

• Language: English

• Award final and binding

12.4 Governing Law

• Laws of India apply

• Jurisdiction: Courts in Bangalore, Karnataka

• Excludes conflict of law provisions

12.5 Class Action Waiver

• Disputes resolved individually

• No class or representative actions

• No class arbitrations

13. Termination and Suspension

13.1 Termination by User

• Delete account anytime via app settings

• Outstanding transactions must complete

• No refund of unused services

• Data deletion per retention policy

13.2 Termination by Muditron

We may terminate for:

• Terms violation

• Illegal activity

• Extended inactivity (365 days)

• Repeated community guideline violations

• Non-payment of fees

13.3 Suspension

Temporary suspension for:

• Pending investigation

• Disputed transactions

• Verification requirements

• Security concerns

• Government orders

13.4 Effect of Termination

Upon termination:

• Access to Services ceases

• License to use platform revoked

• Content may be deleted

• No refund of fees paid

• Legal obligations survive

14. Updates and Amendments

14.1 Right to Modify

We may update these Terms:

• To reflect service changes

• For legal compliance

• To clarify provisions

• To add new features

14.2 Notification

• Email notification for material changes

• In-app notification

• 30-day notice period (unless urgent)

• Continued use constitutes acceptance

14.3 Historical Versions

• Previous versions archived

• Available upon request

• Effective date clearly marked

15. Regional and Regulatory Compliance

15.1 State Regulations

• Compliance with state agricultural laws

• State-specific veterinary practice rules

• Regional language support (coming soon)

• State government scheme integration

15.2 Central Government Compliance

• Adherence to Ministry of Agriculture guidelines

• Animal Husbandry Department regulations

• FSSAI compliance for food products

• GST and tax compliance

15.3 International Standards

• OIE guidelines for animal health

• FAO best practices

• WHO One Health approach

• Global food safety standards

16. Special Provisions

16.1 Beta Features

• May offer experimental features

• Beta features provided as-is

• May be discontinued anytime

• Feedback encouraged but not compensated

16.2 Referral Program

• Earn rewards for successful referrals

• Terms may change periodically

• Rewards non-transferable

• Fraudulent referrals void rewards

16.3 Emergency Services

• 24/7 disease outbreak hotline

• Priority veterinary consultation

• Rapid response team coordination

• Government authority notification

16.4 Educational Partnerships

• Collaboration with agricultural universities

• Student training programs

• Research data sharing (anonymized)

• Knowledge dissemination initiatives

17. Contact Information

17.1 General Inquiries

Email: info@muditron.com Phone: +91-9035993309 Address: [Registered Office Address]

17.2 Grievance Officer

Name: Anush Krishna Email: grievance@muditron.com Phone: +91-9035993309 Hours: Monday-Friday, 9 AM - 6 PM IST

17.3 Data Protection Officer

Email: dpo@muditron.com Phone: [To be updated]

17.4 Emergency Veterinary Hotline

Phone: [To be updated] Available: 24/7

17.5 Partner/Business Inquiries

Email: partnerships@muditron.com

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Appendices

Appendix A: Definitions

• "Farmer": Individual or entity engaged in poultry farming

• "Veterinarian": Licensed animal healthcare professional

• "Services": All features and functionality of Krishi Circle

• "Content": Any information, text, graphics, photos, videos posted

• "Marketplace": Platform's e-commerce functionality

Appendix B: Fee Schedule

[Detailed fee structure to be maintained separately and updated regularly]

Appendix C: Acceptable Use Policy

[Detailed technical usage restrictions and API limits]

Appendix D: Copyright Policy

[DMCA-compliant copyright infringement procedures]

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By using Krishi Circle, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

*Last updated: August 16, 2025* *Version: 1.0*